Frequently asked questions

To determine if your photo is of sufficient quality to be printed on a suitcase, it's best to check the pixel count of the photo. It's important to upload the original photo, ideally not a photo received via social media or WhatsApp. If you didn't take the photo yourself, please ask the photographer to email it to you. This way, the optimal pixel count of the photo is preserved.

• For a perfect print, your photo should ideally have 800 x 1200 pixels and be at least 800 KB in size.
• If you want to be absolutely sure that the print is sharp, select our photo verification option during the ordering process. You can check this option. We will then review your photo before printing it and inform you if the quality is not sufficient.

Platforms like Facebook, Instagram, WhatsApp, or Snapchat resize the photos, making them less suitable for larger prints.

• If you want to be absolutely sure that the print is sharp, select our photo verification option during the ordering process. You can choose this by checking the box. We will then review your photo before printing it and inform you if the quality is not sufficient.

When you place your order with NoBoringSuitcases, you choose the latest delivery date for your package. If you don't remember, please check the delivery date in the order confirmation email you received.

Please note that the delivery time is calculated in working days, meaning weekend days are not included.

At NoBoringSuitcases, we strive for perfection! However, there may be occasions where something goes wrong with the delivery of your suitcase. If your suitcase has passed the latest delivery date and you haven't received a track & trace link from us yet, please send a message to our customer service. Our staff will be happy to assist you!

You can easily view the status of your ordered suitcase by logging into your account.

There are no shipping costs for your order. We offer free shipping for all our products.

It's possible that there are delays with the delivery of your suitcase at the carrier. Unfortunately, we have no control over this. Once your suitcase is in the hands of the carrier, we cannot expedite the delivery. The information you see through the tracking system is the same information our customer service representatives see.

If the status of your package hasn't changed after 3 business days, please contact our customer service. At that point, we can initiate an investigation with the carrier.

If you haven't received a Track & Trace link, it's frustrating. There could be various reasons why the tracking information hasn't reached you.

• You provided the wrong email address when ordering. In this case, please wait for the maximum delivery time (5 business days) for your suitcase. It's likely that your suitcase will arrive on time. If the delivery time for the package has expired, please contact our customer service.
• Your suitcase has not been shipped yet. Once your suitcase is manufactured, the Track & Trace number will be sent to you via email. The speed at which your ordered suitcase goes into production depends on the delivery time you selected. If you chose a longer delivery time, it may take 2 to 3 business days before you receive the Track & Trace information. We understand that you can't wait to receive your suitcase, but we ask for your patience and request that you refrain from calling or emailing immediately.

It's not the usual practice of the carrier, but sometimes a delivery person may leave the package with your suitcase somewhere near your house, under a porch, in a shed, or with neighbors without informing you. We recommend checking these places carefully.

If the package is not there, we advise you to contact our customer service. Our representatives will check this for you and find out what happened to your package.

It's possible that you received a Track & Trace link from us that is not working yet. Clicking on the link may display the following message: "The package has been prepared for shipment but has not yet arrived at the delivery service." This means that the package has been prepared but has not yet arrived at the delivery service. Once the delivery service receives and processes the package, you will be able to track the shipment.

If the status hasn't changed after 24 hours, please contact our customer service. Our representatives will be happy to assist you!

First, please carefully check if the address in the order confirmation is correct. Then, contact our customer service and provide the following information:

• If the address is correct, please specify that the address in the Track & Trace tracking link is correct. We will forward this to DHL.
• If the address is incorrect, please send us the correct address. We will forward this address to DHL.

We're sorry to hear that your package is being returned by the delivery service. This can have various causes. Click on the respective cause to view the corresponding solution.

• The package was damaged in transit

Once we receive the returned package, we will arrange for a reprint and resend it with express shipping.

• The address is incorrect

Check the address in the order confirmation. If it's incorrect, please send the correct address to our customer service.

Once we receive the returned package, we will promptly resend it and inform you accordingly.